Refund policy
When you shop on our website, it means you are entrusting us to procure specific products on your behalf and have them delivered to your designated address. Our service is focused on procurement/packaging/shipment. The relationship established after placing an order is based on an agency contract, which means we act as your agent in the procurement process.
it’s important to note that we do not manufacture any of the goods sold on this website, we purely act as your shipper to get your goods from the USA to the UK; a personal shopper service.
Stanley warranty
Stanley warranty will be between you an Stanley and not the customer and us. American Seasonal Home hold no responsibility for the effectiveness of your Stanley. It is the risk of the customer if their Stanley doesn’t last a ‘lifetime’ and by shipping the US stores. Stanley warranty does not apply when the Stanley is shipped from the USA as we are unable to return the Stanley to the USA.
Refund Policy
Once orders are placed, they're not able to be cancelled by the buyer.
All items are non-returnable unless items arrive physically broken. This especially applies to ‘pre-order’ items from the USA to the UK as these are custom orders that the buyer chooses.
Bethany Lowe, Rae Dunn & Johanna Parker - These items are handmade by designers in USA. Some imperfections are inherent to these brands and to be expected. There will be no refunds, returns, or exchanges for the technique that retailers/wholesalers have approved and sent out to American Seasonal Home. When pre-orders are made, they are made from websites and aren’t able to be inspected by us until we receive them in the UK. If you purchase ‘pre-ordered’ items then you accept how the item arrives (unless damaged or not working).
You have the right to return broken or damaged items but must be within 14 days of delivery. By broken or damaged we mean broken glass/ceramic, chips, dents. This does not cover Stanley’s not holding ice/hot water for as long as they advertise.
In the case of a broken item a full refund will be given to the customer but they must be send back and return to American Seasonal Home (BN209EX) within 14 days. Items which are damaged must be in an unused condition and all labels should be intact as new. Any returns which arrive in a used condition will be declined.
Scratches or dents must be informed to American Seasonal Home within 2 days of receiving your item along with photos. A part refund will be offered or the customer can decide to return the item. Once American Seasonal Home receive the item then a refund will be given. However, the item must be received in the exact same condition as in the photos sent by the customer. The item must be carefully packaged and returned. For any items broken because the customer did not package properly, will not be refunded. Please use the packaging your item was received in and anything else that you deem is necessary.
Returning items are the responsibility of the customer and must be done so within 14 days of receiving the item. American Seasonal Home are not responsible for providing extra packing equipment to return items and this is the responsibility of the customer.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have up to 14 days of receiving the order to inform us. A refund will not be given after this time.
If is important to note, that under no circumstances can an order be cancelled because the customer has changed their mind. We at American Seasonal Home are unable to return any items to the retailers.l
All items with ‘in stock now’ in the title are in the UK and will be posted with 1-3 working days. All other items are on a pre-order basis where they’re ordered from the USA for you. Delivery time for these pre-ordered items is 2-5 weeks. Refunds will not be approved if you change your mind as items would’ve already been purchased for you.
Lost parcels:
All orders will be sent via Royal Mail 48 and a tracking number will be provided to you. Each parcel is insured up to £100 in the event of loss or damage. If you would like to insure your parcel for a higher value then please message us and we will be happy to arrange this for you.
Any lost parcels need to be told to us within 14 days otherwise Royal Mail will accept no claim. If you have not told us within 14 days then you will not receive a refund for you item.